Our team will do its best to answer within 48 hours. Visit our dedicated knowledge base to find potential solutions, then submit a request if you need further assistance. For in-depth assistance with your Xbox Series X|S console, visit For basic technical support, search our Knowledge base articles. The Microsoft Flight Simulator Support team can only provide limited technical support for the Xbox Series X|S consoles. For in-depth assistance with Steam contact The Microsoft Flight Simulator Support team can only provide limited technical support for the Steam Client. For basic technical support, search our Knowledge base articles. To ask for a replacement of a faulty disc, contact Aerosoft support Search our Knowledge base articles or visit Download and installation issues with the disc version.General questions about the disc version.For questions about your Game Pass subscription or account, visit or contact Xbox live support įor technical support, search our Knowledge base articles. The Microsoft Flight Simulator Support team can provide limited technical support for Game Pass but cannot check the status of your Game Pass subscription. Games Installation and download issues via Game Pass app.GAME PASS - DOWNLOAD, INSTALLATION, ACCOUNT & BILLING If you’ve received an error code, visit " Find your error code." For in-depth troubleshooting, search the error code on or contact Microsoft Support. To find download and installation troubleshooting steps, search our knowledge base articles. The Microsoft Flight Simulator Support team can only provide limited Windows 10 | 11, and Microsoft Store technical support. Corrupted or missing Windows 10 updates.For detailed information, visit our dedicated knowledge base article: All versions - Refund & Cancellations TECHNICAL ISSUES WITH THE MICROSOFT STORE, WINDOWS 10 & WINDOWS 11 Refunds and cancellations are subject to the store's refund policies. To fix account and billing issues, visit Microsoft Store & billing help or contact the Microsoft Store support team The Microsoft Flight Simulator Support team doesn't have access to the Microsoft Account and billing system. Questions about a pre-order or a purchase.ISSUES WITH THE MICROSOFT STORE (ACCOUNT & BILLING ISSUES) To discuss these matters, visit or contact Xbox live support Question about your personal informationįor confidentiality and security reasons, only Microsoft support can assist with Microsoft account issues.We have listed below the best methods of contacting support, depending on your version of Microsoft Flight Simulator and the area of support you need.
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